Refund policy
30-Day Money-Back Guarantee
If you're not completely satisfied, you may request a return within 30 days of receiving your order, subject to the conditions below.
Our Commitment to You
At EverReady SA, we want you to shop with confidence. Every order is carefully prepared and inspected before dispatch. If you experience an issue, our team will work with you to find a fair and practical solution.
We believe in honest service, clear communication, and making the returns process straightforward while protecting both our customers and our business.
📅 30-Day Returns
Eligible returns can be requested within 30 days of your order being delivered.
🚚 Fair Return Policy
For change-of-mind returns, customers are responsible for the return shipping costs.
✔ Faulty Products
If a product is faulty, photo or video proof is required. Once approved, EverReady SA covers return shipping.
Return Eligibility
Please ensure your request meets the following requirements.
✅ Eligible Returns
- Return request submitted within 30 days of delivery.
- Product returned in its original condition.
- Original accessories and packaging included where possible.
- Proof of purchase or order number provided.
- Product has not been intentionally damaged or altered.
❌ Returns We Cannot Accept
- Products damaged through misuse or negligence.
- Products modified or repaired by unauthorised persons.
- Items missing essential accessories supplied with the product.
- Products returned outside the applicable return period.
- Returns without sufficient order information.
Faulty or Damaged Products
If you believe your product is faulty or arrived damaged, please contact EverReady SA as soon as possible after receiving your order.
To help us assess the issue quickly, clear photo or video evidence of the fault is required before a return can be approved.
Once approved by our support team, EverReady SA will cover the return shipping costs.
Photos
Clear photos showing the fault or damage.
Videos
Video evidence helps us understand the issue better.
Order Details
Include your order number and description of the problem.
Who Pays the Return Shipping?
Customer Pays
If you are returning a product because you changed your mind or no longer require it, you are responsible for the return shipping cost.
EverReady SA Pays
If your return is approved because the product is confirmed faulty or damaged on arrival, EverReady SA will cover the return shipping costs.
How To Request a Return
Email our support team with your order number and reason for return.
For faulty products, attach clear photos or video of the issue.
Our team will review your request and respond within 2–3 business days.
Once we receive and inspect the item, your refund will be processed within 5–7 business days.
Need Help?
Our EverReady SA support team is here to assist you. Contact us and we'll do our best to resolve your query quickly and fairly.